I’ve been independent and resourceful for as long as I can remember, from memorizing lines for school contests on my own to leading global teams through messy, high-growth phases. That self-starter mindset shaped how I approach work: I see what’s broken, I build the fix, and I keep things moving so leaders can focus on growth instead of firefighting.
My sweet spot is at the intersection of clients, teams, and operations. I thrive in fast-moving environments where priorities shift overnight, because that’s where I can bring order, clarity, and momentum.
I’m not just about keeping the lights on; I’m about building systems that unlock the next stage of growth.
<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> [email protected]
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<aside> <img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> +639292473134
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<aside> <img src="attachment:fa74bf89-71d0-4cf0-a615-26eedf1455ee:174857.png" alt="attachment:fa74bf89-71d0-4cf0-a615-26eedf1455ee:174857.png" width="40px" /> https://www.linkedin.com/in/rachel-t-aa671472/
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🌐 Directed 15+ Executive Assistants on a $72M portfolio.
🌐 Reduced churn by 15% in SaaS accounts worth $3.6M ARR.
🌐 Increased engagement by 70% and web traffic by 44%.
🌐 Improved operational efficiency by 30% with automation + AI.
🌐 Boosted team productivity by 25% through coaching and systems.
<aside> <img src="/icons/graduate_gray.svg" alt="/icons/graduate_gray.svg" width="40px" /> Bachelor of Science in Information Technology
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<aside> <img src="/icons/map-pin_gray.svg" alt="/icons/map-pin_gray.svg" width="40px" /> University of Cebu
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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> ClickUp Advanced AI Certificate of Completion
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<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Introduction to Prompt Engineering with GitHub Copilot
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https://www.loom.com/share/550b9bb8ea0147cfac2056bf8c9f74de?sid=92ab4a45-acf2-484b-bc15-1c01949f9828
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<img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Senior Operations Manager
Athena | Oct 2024 – July 2025
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Chief of Staff WorldBeep | May 2023 – Sep 2024
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Partner Success Manager (Customer Success Manager) Datto Commerce (formerly Gluh) | Feb 2018 – May 2023
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Digital Marketing Manager (Part-Time) HITS Facilities Management | Dec 2020 – Mar 2022
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Digital Marketing Manager / Executive Assistant (Part-Time) MeasureSchool | Jan 2018 – Sep 2020
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Head of Operations Yobike UK | May 2017 – Mar 2020
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<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> Executive Relationship Manager 1920 Business Solutions | Mar 2014 – Jan 2018
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I saw firsthand how Rachel cared for her team at Athena. She went beyond managing processes, she encouraged her Executive Assistants, supported their growth, and always made sure they felt heard. Rachel led with both structure and heart, and that balance made her stand out as a true advocate for her people and for Athena.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Farrah Moll – Operations Director, Athena
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I had the chance to work with Raech as my CPM during one of the toughest moments of my career, an administrative hearing with a toxic client. It was stressful, tense, and honestly overwhelming at times, but Raech’s leadership completely changed how I experienced it.
She showed up with professionalism and empathy, but also with a kind of strength that made me feel like I wasn’t facing it alone. She advocated for me when it mattered most and made sure I felt supported and respected throughout the whole process. That meant everything in a situation where it would have been easy to feel isolated.
What really stood out was how she handled people. She listened, kept communication clear, and brought a sense of calm even when emotions were running high. She knew when to be compassionate and when to stand firm, and that balance built a lot of trust.
Because of her, I walked away from that hearing not just with a resolution but with more confidence in myself. The team felt it too. Morale lifted, and it reminded us what good leadership looks like. I’ll always be grateful for that.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Xyrah Alas - Executive Partner, Athena
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When I first started at Athena, I wasn’t sure I would last long. The expectations were high and there were gaps in the way my role was understood. Rachel saw my potential right away and never gave up on me. She took the time to guide me through the processes, made sure I had what I needed to succeed, and even advocated for me with upper management when it mattered most. Because of her support, I not only stayed but grew into my role with confidence. I owe a huge part of my success at Athena to her belief in me and her ability to fight for her people.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Josh Roca - Executive Partner, Athena
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As Chief of Staff at WorldBeep, Rachel was my right hand in building and running the business. She oversaw recruitment, onboarding, and multiple departments while still ensuring QA/QC standards were met. Her ability to balance high-level strategy with day-to-day execution is exceptional, and it made a huge impact on our growth.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Michael Leung – Director, LCH Global Ventures & WorldBeep
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I had the privilege of working with Rachel at WorldBeep for a year while I served as Content Writer/Head of Content. As Chief of Staff, she quickly became the team’s go-to person—leading HR and recruitment, onboarding, and client success, while also building SOPs that made life easier across departments and clients. What I admired most was her resilience and her people-first approach. She managed to balance tough decisions with genuine care, and from day one she was a key partner in shaping the agency’s direction.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Paolo Tuazon - Head of Content, WorldBeep
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I’ve known Rachel since college, and she’s always been someone who speaks her mind but also values other people’s ideas. Working with her at WorldBeep was an unexpected but great opportunity. She brought the same mix of drive and collaboration that made building the business both focused and rewarding.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Floyd Surban - Digital Marketing Manager, WorldBeep
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Rachel was instrumental in managing our content operations — from YouTube to WordPress to social campaigns. She is thorough, proactive, and always reliable. Her ability to keep projects moving smoothly made her an invaluable member of our team.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Julian Jünemann – Director, MeasureSchool
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Rachel has been an enormous help as my SaaS business took off. She was our first Philippines based employee, and what a fantastic experience! Rachel learns fast, nothing is too hard, gets CX, diligent and a great team influencer as we built our team. Her work ethic, honesty, and commitment to doing things right was greatly appreciated by our customers. I highly rate Rachel, and have no hesitation recommending her!
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Lorenzo Coppa - Founder, Gluh
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I had the pleasure of working with Rachel from 2019 to 2022, with some short stints in between and she quickly proved herself as someone who leads with empathy, insight, and adaptability. Her ability to connect with people, whether clients or teammates; is effortless and genuine. She brings out the best in others, guiding with clarity and care, and always finds a way to help the team thrive. Even after our roles shifted, Rachel remained a steady, encouraging presence. I wholeheartedly recommend her for any role that values strong leadership and human connection.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Nadia Magno - Partner Success Manager, Gluh
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Rachel was an incredible support during the early stages of YoBike. She had this ability to take on complex tasks, simplify them, and make sure nothing slipped through the cracks. What stood out most was the way she handled challenges independently. I could trust her to figure things out and keep everything moving, even when the pressure was high.
<aside> <img src="/icons/remove_gray.svg" alt="/icons/remove_gray.svg" width="40px" /> Michael Qian – Founder, YoBike UK
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Outside of work, I’m either chasing sunsets on road trips, beach-hopping with family, or hunting for the next best coffee spot in Cebu or Pampanga. If I’m not there, I’m probably midway through a two-hour massage or bracing myself for a horror movie marathon (rollercoasters are a close second for adrenaline).
These little escapes fuel my creativity, keep me balanced, and remind me that life’s best systems also leave room for fun.